The next few days..
Monday morning got a call from the bus company following up my complaint that the bus was a few minutes late!
As mentioned in my previous post the complaint was that the bus left ahead of schedule (leaving me
and maybe others behind) or did not run at all.
The wrong message had obviously been conveyed by the coordinating organisation, the one that is supposed to be responsible for giving out reliable transport information. This despite the fact that I had been on the phone making the complaint and if the bus had been 5 or 6 minutes late as alleged by them I would have been still on the phone then! Lady from the bus company pulled out the stuck record of "I do apologise" they are getting better at apologising but not much good at fixing problems.
Monday afternoon saw a shocking site, a lady was shut in the door of a trolley bus as it was leaving the stop Spoke to her and found she was a visiting tourist, what a wonderful impression she will take away of Wellington and New Zealand!
Bus tonight had no destination sign at the front, same bus has been like that for at least a week. Hope they maintain the brakes and steering better than they do the signage!
At least one instance in the last few days of a driver indicating right as he pulled over to the left at Waterloo bus station. They forget to switch the right indicator off once they have negotiatied the right turn into the interchange. Maybe minor but there are so many examples of wrong or non-existent indicating that if you or I did them in a private car we would be fined at least. Not to mention the risks to themselves, their passengers and other cars if they do not indicate correctly.
Got a bus this morning to Waterloo station, bus was running a little late and arrived just as a train was in the station (not one the bus is required to meet, it really is intended to catch the next one. Managed to sprint across and catch it, other passengers were not so lucky and had the door shut in their face.
Big fuss today because a UN economist has said we have to reduce global warming or face serious consequences. Mention was made by our government of the need to put more money into public transport. What seems to be overlooked is that the reason people are put off public transport unless it is efficient and properly run, now matter how much money is poured into it. This means properly coordinated timetables, safe, courteous prompt and efficient service and immediate action to rectify problems. Until they do people will pay the extra to use private transport even if it costs them more. Surely the fact that at rush hour people are peepared to sit in queues in private cars rather than be treated like sheep on public transport says something is wrong?
As mentioned in my previous post the complaint was that the bus left ahead of schedule (leaving me
and maybe others behind) or did not run at all.
The wrong message had obviously been conveyed by the coordinating organisation, the one that is supposed to be responsible for giving out reliable transport information. This despite the fact that I had been on the phone making the complaint and if the bus had been 5 or 6 minutes late as alleged by them I would have been still on the phone then! Lady from the bus company pulled out the stuck record of "I do apologise" they are getting better at apologising but not much good at fixing problems.
Monday afternoon saw a shocking site, a lady was shut in the door of a trolley bus as it was leaving the stop Spoke to her and found she was a visiting tourist, what a wonderful impression she will take away of Wellington and New Zealand!
Bus tonight had no destination sign at the front, same bus has been like that for at least a week. Hope they maintain the brakes and steering better than they do the signage!
At least one instance in the last few days of a driver indicating right as he pulled over to the left at Waterloo bus station. They forget to switch the right indicator off once they have negotiatied the right turn into the interchange. Maybe minor but there are so many examples of wrong or non-existent indicating that if you or I did them in a private car we would be fined at least. Not to mention the risks to themselves, their passengers and other cars if they do not indicate correctly.
Got a bus this morning to Waterloo station, bus was running a little late and arrived just as a train was in the station (not one the bus is required to meet, it really is intended to catch the next one. Managed to sprint across and catch it, other passengers were not so lucky and had the door shut in their face.
Big fuss today because a UN economist has said we have to reduce global warming or face serious consequences. Mention was made by our government of the need to put more money into public transport. What seems to be overlooked is that the reason people are put off public transport unless it is efficient and properly run, now matter how much money is poured into it. This means properly coordinated timetables, safe, courteous prompt and efficient service and immediate action to rectify problems. Until they do people will pay the extra to use private transport even if it costs them more. Surely the fact that at rush hour people are peepared to sit in queues in private cars rather than be treated like sheep on public transport says something is wrong?
Labels: commuter, commuting, Public transport, Wellington
posted by wncommuter at 7:57 pm
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